Frequently Asked Questions
Everything you need to know about shopping with Caterpillar.
How can I track my order?
Once your order has shipped, you will receive an email with a tracking number and a link to the carrier's website to monitor your delivery in real-time.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging. Please visit our Returns Portal to start your request and receive a prepaid shipping label.
Do you ship internationally?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
How do I know which size to choose?
Each product page features a detailed 'Size Guide' button. We recommend measuring your foot or chest according to our instructions to ensure a perfect fit.
Are your boots covered by a warranty?
Yes, all Caterpillar footwear is covered by a 6-month limited warranty against manufacturing defects and workmanship issues.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Klarna and Afterpay.