Returns & Exchanges
At Caterpillar, we stand by the durability and quality of our gear, which is why we offer a 30-day window for returns or exchanges on all unworn items in their original packaging. Whether the fit isn't right or you've changed your mind, we are committed to making the return process as rugged and reliable as our boots.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Print Your Label
Download and print the prepaid shipping label provided at the end of the return request process to ensure tracked delivery.
Package Your Gear
Place the items in their original box or a sturdy shipping container, ensuring all tags are attached and the product is in new condition.
Drop Off and Track
Drop your package at any authorized carrier location; your refund or exchange will be processed within 7-10 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing